Payment & Deposits
Unless otherwise agreed, we will bill 50% of the purchase price at the time of the order placement, with the balance being due when the order is ready to ship. Full payment is required prior to the scheduling of the delivery. Clearance merchandise ND Floor Samples must be paid in full at the time of purchase. Payment is accepted by credit or debit cards, checks or cash. If you order online using our e-commerce portal, full payment is required, so the best course of action is to call us to place the order, in which case, we will send you a secure, electronic invoice through which you may make payment.
Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners.
We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us of visible defects and variances within 14 days of delivery. Normal wear and tear or damage from daily use, however, is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape; these normal conditions are not what we consider manufacturers’ defects and are not covered by our warranty.